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Shipping & Returns

Shipping Policy

Shipping Policy for HKI Lovers Restaurant

1. Introduction Welcome to HKI Lovers Restaurant, a unit of Hotel Kumar International. We aim to provide a seamless experience for all our customers, whether dining in or ordering online. This shipping policy outlines the terms and conditions related to the delivery of our food items.

2. Serviceable Areas We currently deliver within a specified radius of our restaurant located at SR Dalmia Road, Near Petrol Pump, Madhupur, Deoghar, Jharkhand 815353. For detailed information about our delivery zones, please contact us at 70709 68563.

3. Delivery Timings

  • Delivery is available every day from 10:00 AM to 10:00 PM.

  • Orders placed outside these hours will be scheduled for delivery during the next available time slot.

4. Order Placement

  • Orders can be placed via phone, our official website, or through third-party platforms like Zomato and Swiggy (where available).

  • Kindly ensure accurate details, including address, contact number, and order preferences, to avoid delays.

5. Delivery Charges

  • Delivery charges may vary depending on the distance from the restaurant.

  • Free delivery is offered for orders above a certain value, as per our promotional policies.

6. Estimated Delivery Time

  • Delivery times depend on the distance and traffic conditions but generally range between 30 to 60 minutes from order confirmation.

  • In case of delays due to unforeseen circumstances, our team will inform you promptly.

7. Packaging

  • We prioritize safe and hygienic packaging to ensure the quality and freshness of our food.

  • In case of any issues with the packaging or spillage, please contact us immediately upon receipt.

8. Cancellation & Refund Policy

  • Orders once confirmed cannot be canceled if the food is already prepared or dispatched.

  • Refunds will only be provided in case of:

    • Incorrect order delivery.

    • Food quality issues reported immediately after delivery.

9. Contact Information For any queries, complaints, or assistance with your order, please reach out to us:

10. Changes to This Policy HKI Lovers Restaurant reserves the right to amend this shipping policy at any time. Updates will be posted on our official communication channels.

Thank you for choosing HKI Lovers Restaurant! We are committed to delivering a delightful dining experience right to your doorstep.

Return Policy

Return Policy for HKI Lovers Restaurant – A Unit of Hotel Kumar International

At HKI Lovers Restaurant, we value our customers and strive to provide a delightful dining experience. To ensure transparency and maintain high standards of service, our return and refund policy is outlined below:

1. Dine-In Orders

  • Food Quality Concerns: If there is an issue with the quality of the food, such as incorrect preparation or unsatisfactory taste, please bring it to the attention of our staff immediately. We will replace the item or provide an alternative solution.

  • Incorrect Orders: If an incorrect item is served, we will replace it with the correct order at no additional cost.

2. Takeaway & Delivery Orders

  • Order Errors: If you receive an incorrect order, please notify us within 2 hours of receiving the food. You can contact us at 70709 68563. We will arrange a replacement or offer a refund for the specific item(s).

  • Food Quality Issues: If the food is not up to the expected standard, please provide feedback along with a photo of the item to our WhatsApp or email. A replacement or partial refund will be processed after review.

3. Refunds

Refunds will be processed in the following scenarios:

  • Incorrect charges on the bill.

  • Failure to fulfill an order due to operational issues.
    Refunds will be issued to the original payment method and may take 5–7 business days to reflect.

4. Conditions for Returns/Refunds

  • Returns or refunds will not be processed for personal preferences or changes in taste after consuming the food.

  • Complaints about consumed food (more than 50%) may not be eligible for a refund or replacement.

5. Contact Us

For any concerns or queries, please reach out to us at:
📍 HKI Lovers Restaurant, Hotel Kumar International
📞 70709 68563
📧 restaurant@hotelkumar.in

Thank you for dining with us! We appreciate your understanding and support as we continue to enhance your experience.

Terms & Conditions Apply.

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